Legal
Spinobon privacy policy
How we collect, use and protect the personal data you share with us when you play with us.
This Spinobon privacy policy sets out, in plain English, how we handle the personal data you give us when you register, play and get in touch with our support team. We take data protection seriously, and this page explains what we collect, why we collect it, and what choices you have over it.
We are the operator of this site, and everything below describes our own practices — not a general industry standard. Where we mention a feature, such as account verification or two-factor authentication, it is because we actually offer it, and you can read more about how your account works on our Spinobon faq page.
What data we collect
When you create an account with us, we ask for the details needed to open and run it safely: your name, date of birth, contact details and payment information. We also keep records of your activity on the site, including games played and support conversations, so we can assist you properly if you ever contact our Spinobon faq for help.
We collect this data directly from you, through the forms you complete and the messages you send us. We do not buy personal data about you from third parties, and we only ask for what we genuinely need to run your account and meet our obligations as an operator.
Why we process your information
We process your personal data to open your account, confirm your identity, and keep your funds and your play secure. Identity verification is part of how we protect both you and us from fraud, and it is a standard step before certain withdrawals are released.
We also use your data to run our customer support service, respond to your questions, and keep you informed about changes to our terms or to this privacy policy. If you want to know more about how our offers work, our Spinobon bonuses page explains the welcome offer and ongoing promotions in full.
Keeping your account secure
Security sits at the centre of how we built this site. We offer two-factor authentication so you can add an extra layer of protection to your login, and we carry out account verification and identity verification checks to confirm who is using an account before certain actions are completed.
We also apply deposit limits for players who want more control over their spending, and these tools work alongside the data protection measures described on this page. You can read more about how our account tools work, and reach our team at any time, through Spinobon faq.
Read our FAQHow long we keep your data
We retain your personal data for as long as your account stays open, and for a further period afterwards where we have a legal or regulatory reason to do so. This allows us to respond to any dispute, complaint or enquiry that might arise after you stop playing with us.
Once there is no longer a legitimate reason to keep a record, we remove or anonymise it as part of our ordinary data management routines. We do not keep personal data indefinitely or use it for purposes beyond those described in this policy.
Sharing your information
We share personal data only where it is necessary to run our service: with payment providers who process your deposits and withdrawals, with game providers such as BetGames, endorphina, betsoft and BGaming who deliver the titles on our site, and with any party we are legally required to inform.
We do not sell your personal data to advertisers or unrelated third parties. Any sharing we carry out is limited to what is needed to operate your account, process your payments and keep the site running smoothly.
Your rights over your data
You have the right to ask us what personal data we hold about you, to request corrections where something is inaccurate, and to ask us to delete data we no longer need to keep. You can also ask us to restrict how we use your data while a query is being resolved.
To exercise any of these rights, get in touch through our customer support, including live chat, available from within your account. Our team is reachable through 24/7 support, and we aim to deal with any data request as promptly as we can.
A note on cookies
This privacy policy covers your personal data; the separate cookies we use on this site, and how to manage them, are described on our cookie policy page rather than here.
Privacy policy questions
What personal data does Spinobon collect?
We collect the details you give us when registering, such as your name, date of birth, contact details and payment information, plus records of your activity and support conversations so we can manage your account properly.
Does Spinobon share my data with anyone else?
We share data only where necessary, such as with payment providers processing your transactions and with game providers whose titles appear on our site. We do not sell personal data to advertisers.
How do I ask Spinobon about my personal data?
You can contact our customer support team, including live chat, to ask what data we hold, request a correction, or ask us to delete information we no longer need to keep.
Does this privacy policy cover cookies too?
No. This page covers personal data only; our separate cookie policy explains which cookies we use and how you can manage them.
